By default, reminder emails for unanswered Prompts are sent every other weekday to recipients who have not yet responded.
You can cancel reminder emails for an individual recipient without removing them from the Prompt.
How to disable the reminders
From the Prompts dashboard, select the Prompt you want to manage.
In the Prompt Editor, click Recipients in the left navigation panel.
Under In Progress, locate the recipient for whom you want to stop reminder emails.
Click the X next to the recipient’s reminder schedule.
In the confirmation window, click Yes, Cancel Reminders.
The recipient will no longer receive reminder emails for that Prompt.
Need Help?
Contact Zoomforth Customer Support through the in-app chat or email support@zoomforth.com.