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Grant support temporary account access
Grant support temporary account access
Troy Villasanta avatar
Written by Troy Villasanta
Updated over a week ago

[Permission Required: Account Admin]

By default, Zoomforth can log on to your team's account to provide technical and/or design support for your sites, templates, media, theme, etc. If your organization prefers controlled access to these, an account administrator can log into the system and change the permission and access as described below.

To restrict access

1. Click on Account at the bottom of the sidebar.

2. Click Organization from the tabs.

3. Tick the box for "Require Zoomforth Support to request access before accessing this account".

To provide temporary access​

1. Click on Account at the bottom of the sidebar.

2. Click Organization from the tabs.

3. Click on the "Grant support team temporary access" button.

4. Fill out the Reason for support request box.

5. Select the enter the preferred duration.

6. Click Grant Access.

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